Returns, Exchanges and Repairs

 


You should love your jewelry.

I gladly accept returns on all non-custom, full price pieces in original, unworn condition within 10 days of receipt for full refund.  

Original shipping and return shipping costs are not refundable.

Please mail the jewelry back in original or comparable packing material through first class or priority mail with tracking to:

Rebecca Kullback

BCalm Designs

8516 W Howell Rd

Bethesda, MD 20817

Please allow up to one week for me to process the return and refund your payment.

I cannot accept returns after 10 days upon receipt of the original order. 

Although my jewelry and the USPS aim to provide the highest quality, there are occasional mishaps in transit. If you receive damaged jewelry, please email me within 48 hours upon receipt. I will replace the damaged piece to the best of my ability. If I am unable to replace the jewelry as ordered, I will provide a full refund.  

My jewelry is made with the finest materials to withstand everyday wear. However,  life happens. If your jewelry has been worn, and needs repair, I can do the following repairs for additional cost.

  • simple re-shaping (such as a slightly bent ring or pair of ear wires) | $15
  • re-shaping with new materials needed (such as replacing a clasp and straightening a slightly bent pendant) | $15 and up
  • new chain (if a chain has been stretched out or damaged) | cost tbd
  • earring match (to make a match when one has been lost) | 50% of non-sale retail price of earring (***since most of my earrings are made from one of a kind gems and stones, I cannot guarantee repairing to rematch an earring) 

OTHER CONCERNS OR QUESTIONS?

please email me at rebecca@bcalmdesigns.com