Returns and Repairs
You should love your jewelry.
I gladly accept returns on all non-custom, full price pieces in original, unworn condition within 10 days of receipt for full refund.
Original shipping and return shipping costs are not refundable.
Please follow the below steps for returns:
1. Email notification of return to email@example.com
2. Ship the jewelry back in original or comparable packing material through first class or priority mail with tracking to:
8300 Wisconsin Avenue
Bethesda, MD 20814
Please allow up to one week for me to process the return and refund your payment.
I cannot accept returns after 10 days upon receipt of the original order.
BCalm Designs jewelry is made with the finest materials to withstand everyday wear. However, life happens. If your jewelry has been worn, and needs repair, I can do the following repairs for additional cost.
- simple re-shaping (such as a slightly bent ring or pair of ear wires) | $15
- re-shaping with new materials needed (such as replacing a clasp and straightening a slightly bent pendant) | $15 and up
- new chain (if a chain has been stretched out or damaged) | cost tbd
- earring match (to make a match when one has been lost) | 50% of non-sale retail price of earring (***since most of my earrings are made from one of a kind gems and stones, I cannot guarantee repairing to rematch an earring)
Other concerns or questions
please email me at firstname.lastname@example.org